Service Desk Technician

Chattanooga, Tennessee

Posted: 09/12/2019 Employment Type: Contract Industry: Helpdesk Manager, Service Desk Analyst Job Number: 66165
Zycron has a Service Desk Technician opportunity.   This job is located in Chattanooga TN. Job Summary
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Primary responsibilities:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Comments/Special Instructions:

If interested in learning more about Zycron and this opportunity, please submit your resume for consideration to Shelley Laminack at  slaminack@zycron.com.

Job ID Number: 66165 (Please reference in call or email)
Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. We look forward to working with you. Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government. To learn more about our services, visit www.zycron.com.

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