IT Field Technician

Tupelo, Mississippi

Posted: 08/30/2019 Employment Type: Contract to Hire Industry: Helpdesk/Desktop Support Associate Job Number: 66279

Zycron has joined with a company in Tupelo, Mississippi  in search of an IT Field Technician. This is a contract to permanent position. 

Essential Duties and Responsibilities:
  • Serve as 2nd tier technical support for escalated workstation/laptop Helpdesk/NOC issues
  • Service as 2nd tier technical support for escalated VPN NOC issues (externall and customer related).
  • Support the imaging and re-imaging of Helpdesk/NOC agent workstations.
  • Provide administrative support for Helpdesk/NOC agent workstations.
  • Serve as 1st level on-call escalation for Helpdesk/NOC and Helpdesk after-hours issues
  • Function as backup for NOC and Helpdesk agent positions as required.
  • Monitor daily backup jobs (performed by Veeam).
  • Perform adhoc backup and/or restores from backups as required/requested.
  • Monitoring of 24x7 LDC network and bandwidth and prepare weekly status reports.
  • Prepare weekly emails for LDC customers covering up-time, service usage, ticket status, etc.

 

Knowledge/Skill Requirements:
  • Experience with workstations, laptops, and servers (setup, configuration, OS support, hardware support, etc.).  CompTIA A+ a plus.
  • Experience with Windows desktop OS, Windows server OS, Microsoft Office, etc.  Any Microsoft certification a plus.
  • Experience with VMware (installation, configuration, implementation, operational support, etc
  • Any certifications and/or experience with VoIP, Exchange, SQL, and/or backup applications will be a plus.

 

If interested in learning more about Zycron and this opportunity, please submit your resume for consideration to Sydney Crimmins at scrimmins@zycron.comJob ID Number: 66279 (Please reference in call or email)
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job.

Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government.
Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. We look forward to working with you. Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government. To learn more about our services, visit www.zycron.com.

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