IT End User Analyst

Chattanooga, TN 37402 | Contract

Post Date: 06/05/2018 Job ID: 16680 Industry: IT

Zycron has a IT End User opportunity.  This job is with a larger client located in Chattanooga TN.

The IT end user analyst provides call center, network and production control support in the consolidated it customer operations center itco .

Responsibilities:

  • Tier 1 phone, on site and service desk window walk up customers support and coordination.
  • Troubleshoots and restore routine technical service and equipment problems by analyzing,
  • Identifying and diagnosing faults using established processes and procedures.
  • Recommends process improvements for problem prevention.
  • Documents work flow in ticket management system.
  • Maintains technical instructions for standard processes.
  • Evaluates messages from monitoring tools and takes action to resolve and prevent it infrastructure issues.
  • Escalates problems to tier 2 or 3 as required.
  • Provides shift rotational coverage as needed 24x7 knowledge of it infrastructure hardware and software.
  • Knowledge of hpsm, hp openview, or similar tools.
  • Good oral and written communication skills: 1 communicate with customers to diagnose and resolve problems; 2 communicate with infrastructure operations io engineering and operations personnel on a technical level.
  • Ability to work under time constraints.
  • Problem analysis and analytical skills.
  • Ability to document work processes.

A bachelors degree in computer science, engineering, math, business, or related field of study; or equivalent education, training experience


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