IT End User Analyst
Chattanooga, TN 37402 | Contract
Zycron has a IT End User opportunity. This job is with a larger client located in Chattanooga TN.
The IT end user analyst provides call center, network and production control support in the consolidated it customer operations center itco .
- Tier 1 phone, on site and service desk window walk up customers support and coordination.
- Troubleshoots and restore routine technical service and equipment problems by analyzing,
- Identifying and diagnosing faults using established processes and procedures.
- Recommends process improvements for problem prevention.
- Documents work flow in ticket management system.
- Maintains technical instructions for standard processes.
- Evaluates messages from monitoring tools and takes action to resolve and prevent it infrastructure issues.
- Escalates problems to tier 2 or 3 as required.
- Provides shift rotational coverage as needed 24x7 knowledge of it infrastructure hardware and software.
- Knowledge of hpsm, hp openview, or similar tools.
- Good oral and written communication skills: 1 communicate with customers to diagnose and resolve problems; 2 communicate with infrastructure operations io engineering and operations personnel on a technical level.
- Ability to work under time constraints.
- Problem analysis and analytical skills.
- Ability to document work processes.
A bachelors degree in computer science, engineering, math, business, or related field of study; or equivalent education, training experience