IT End User Analyst

Chattanooga, (none selected) | Contract

Job ID: 16523 Industry: IT

Zycron has a part-time IT End User Analyst opportunity.  This is with a large company in company located in Chattanooga TN.


  • Needs to be willing to work at least 20 hours a week but be able to be flexible enough to work additional hours as needed. This includes evenings and weekends. 
  • The IT end user analyst provides call center, network and production control support in the consolidated it customer operations center itco .
  • Specific duties include: provide tier 1 phone, on site and service desk window walk up customers support and coordination.
  • Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.
  • Recommends process improvements for problem prevention.
  • Documents work flow in ticket management system.
  • Maintains technical instructions for standard processes.
  • Evaluates messages from monitoring tools and takes action to resolve and prevent it infrastructure issues.
  • Escalates problems to tier 2 or 3 as required.
  • Provides shift rotational coverage as needed 24x7 knowledge of IT infrastructure hardware and software.
  • Knowledge of end user tools.
  • Knowledge of hpsm, hp openview, or similar tools.
  • Good oral and written communication skills: 1 communicate with customers to diagnose and resolve problems; 2 communicate with infrastructure operations io engineering and operations personnel on a technical level.
  • Ability to work under time constraints.
  • Problem analysis and analytical skills.
  • Ability to document work processes.
  • A bachelor’s degree in computer science, engineering, math, business, or related field of study; or equivalent education, training experience

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