Help Desk Manager

Nashville, TN

Job ID: 16256 Industry: IT

Zycron is  hiring a proactive Help Desk Manager for a direct-hire opportunity in Nashville, TN.


  • This position will oversee 5 direct reports and a Tier 1 vendor who provides additional support for the help desk.
  • The group supports the corporate office and three satellite sales offices
  • The manager will not be doing hands-on support, but managing the team and looking for incremental improvements to be made in process and performance.


  • The idea candidate will have experience responding to issues for MS Office tools, Windows issues and cell phone problems
  • The ideal candidate will have managed a team before and be comfortable interacting with all levels of the business.

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