Entry Level Help Desk Associate
Chattanooga, TN 37402 | Contract
Zycron has a Help Desk opportunity. This job is located with a large client in Chattanooga TN.
The Help Desk associate will provide call center support and password resets.
- Specific duties include: provide tier 1 phone, on site and service desk window walk up customers support and coordination.
- Password Resets
- Escalates problems to tier 2 or 3 as required.
- Provides shift rotational coverage as needed 24x7 knowledge of it infrastructure hardware and software.
- Knowledge of end user tools.
- Good oral and written communication skills: 1 communicate with customers to diagnose and resolve problems;
- Ability to work under time constraints.