Entry Level Help Desk Associate

Chattanooga, TN 37402 | Contract

Job ID: 16157 Industry: IT

Zycron has a Help Desk opportunity.  This job is located with a large client in Chattanooga TN.

The Help Desk associate will provide call center support and password resets.

Responsibilities:

  • Specific duties include: provide tier 1 phone, on site and service desk window walk up customers support and coordination.
  • Password Resets
  • Escalates problems to tier 2 or 3 as required.
  • Provides shift rotational coverage as needed 24x7 knowledge of it infrastructure hardware and software.
  • Knowledge of end user tools.
  • Good oral and written communication skills: 1 communicate with customers to diagnose and resolve problems;
  • Ability to work under time constraints.

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